Last Updated: 19 February 2026
Effective Date: 19 February 2026
1. Introduction
Dux Digital Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information in an open and transparent way in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, disclose, store and protect personal information when you use our website (https://duxdigital.com.au) and otherwise interact with us.
2. Who We Are
Dux Digital Pty Ltd
ABN: [Insert ABN]
Head Office: 176 / 580 Hay Street, Perth, WA 6000, Australia
Email: hello@duxdigital.com.au
Phone: (08) 6119 8461
You may contact us regarding any privacy concerns, access requests, or complaints using the details above.
3. What Personal Information We Collect
We may collect the following personal information when you interact with us:
a. Information you provide directly:
- Name
- Email address
- Mobile phone number
- Company name
- Messages sent with your enquiry
- Other information you choose to provide in forms or communications
b. Technical and usage data:
- IP address
- Cookies and tracking data (refer to our Cookie Policy)
We only collect information that is reasonably necessary for our functions, services and to respond to your enquiries.
4. How We Collect Personal Information
We collect personal information:
- When you submit an enquiry form or contact us directly
- When you subscribe to communications
- Through cookies and tracking technologies (see our Cookie Policy)
We aim to collect personal information directly from you whenever possible.
5. Why We Collect Personal Information & How We Use It
We use your personal information to:
- Respond to enquiries and provide information you request
- Deliver services you have engaged us to perform
- Communicate with you about our services, updates, marketing (only with your consent where required)
- Improve our website and services
- Comply with legal obligations
We will not use your personal information for any other purpose without your consent unless otherwise permitted by law.
6. Disclosure of Personal Information
We may disclose personal information:
- To our service providers and contractors who assist us in providing our services
- To comply with legal requirements, such as a court order or statutory obligation
- Where you have consented to the disclosure
If we disclose personal information to an overseas recipient (e.g., cloud service providers), we will take reasonable steps to ensure they comply with privacy standards similar to the APPs.
7. Direct Marketing
We may use your information to send you marketing communications only if:
- You have consented (where required)
- You would reasonably expect us to use the information for that purpose
You can opt out of marketing communications at any time by contacting us or following the unsubscribe instructions in the communication.
8. Data Security & Retention
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access or disclosure. These include technical and organisational measures appropriate to the sensitivity of the information.
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
9. Access & Correction Rights
You may request access to the personal information we hold about you, and ask for it to be corrected if inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details in Section 2.
Requests will be handled in accordance with applicable law and we may require identity verification before providing access.
10. Complaints
If you believe we have breached privacy laws or this policy, you may lodge a complaint by contacting us. We will investigate and respond within a reasonable timeframe.
You also have the right to complain to the Office of the Australian Information Commissioner (OAIC).
11. Anonymity & Pseudonymity
Where lawful and practicable, you may interact with us anonymously or using a pseudonym. However, this may limit our ability to provide certain services.
12. Changes to this Policy
We may update this Privacy Policy from time to time. The most current version will be available on our website with an updated effective date.